I wish I could leave 0 stars. Run away from this gym and the owner of this gym as far as you can! The owner of heart and soul is a scam artist!I signed up on their 'silver' membership in order to be able to put my membership on hold for 3 weeks at a time with work travel. When I tried to suspend my membership for 3 weeks after just 8 days of joining, I was told I could only suspend for 2 weeks at a time, despite the contract I signed clearly stating that I had no minimum or maximum suspension times. Tried calling and emailing gym's head office number in Sydney to chat with someone and both the phone rang out and emails were never responded to. Then I received an email from the owner, Tony, saying that he was cancelling my membership altogether. Needless to say he hasn't refunded me the $75 sign up fee or the 2 weeks membership I paid in advance. Dodgy!
I purchased a package of 10 PT sessions for my son and apparently he was signed up to a membership. He attended a session and didnt resonate with his trainer so we cancelled within the day. I was told I would get a refund (haven't) and have just discovered 6 months down the track that over $50 a fortnight has been coming out of my account. I contacted the owner and got the formal cancellations must be done online even though I was told it was all cancelled. I respectfully asked for a refund - no one has attended for the whole time. He declined and pointed me to the website. BUYER BEWARE, these guys DO NOT have your best interests at heart. More like No HEART AND NO SOUL, JUST GIVE US THE MONEY.
I would never ever recommend this gym to anyone. I signed in for a year membership and regret really bad. The staff is really nice, but the owner is extremely rude. I was training with my partner who was also a member of the gym and we were kicked out by the owner last Sunday.My partner and myself were working out together as I have never gone to the gym before and needed some help with the machines and weights on my first month. My partner was showing me what to do and also how to use the machines properly and the owner thought he was personal training me. He asked us one day in the week and we told him that my partner was not personal training me (he is not even a PT) and that he was just showing me around and teaching me how to workout using the machines and weights. We thought it was fine. But last Sunday I was training at the gym and my partner was just hanging out (he is injured and can't workout for a few weeks) and the owner came from the pub drunk and assaulted us. He came to us and said my partner was personal training me and he was very aggressive. We tried to talk to him but he didn't allow us, he kept pointing his finger in our faces saying "this is my gym, this is my town" which I think was very racist from him as I'm not Australian.I went there on Monday morning to cancel my membership and try to get my admin fee and the 2 weeks in advanced that I paid when I signed in and the lady who was working at that time gave me the accountant number. I have been trying to call the account to solve this situation for 3 days and nobody pick up the phone. The gym is not very nice, machinery is old and there are weights missing. I was just working out there because it's near to my place. Would never recommend it.
Heart and Soul is a great facility with everything you need to have a great workout and is also reasonably priced. The staff are very friendly and welcoming. I'd recommend this gym to everybody in byron. 10/10.
Heart and Soul is an amazing gym with all the equipment you need for a great price! The staff is extremely friendly as well! Definitely recommend this gym to anyone.
Heart & Soul Health Clubs is an Australian Gym based in Byron Bay, New South Wales. Heart & Soul Health Clubs is located at 108 Bangalow Rd, Byron Bay NSW 2481, Australia.
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