Sophie Moir, was the most fantastic, genuine and contactable Property Manager! There should be more Sophie's out there!
I rented from First National when living in Byron Bay7 years ago. However I am still angry with you. If I had the knowledge then that I have now. i should have taken you to court. When moving out on my last day Micheal called me asking me to hurry up and get out as he had other tenants to move in. My day at the premises finishing at midnight however Micheal started calling me at 11am. I had an open house for tenants interested in renting the unit. Even against my consent a couple of weeks before leaving. And First National deceptively had already made a decision off the record to allow a lady renting from them to take on the house without considering any applicants. They wasted my time and the 50 other people who trampled through my house thinking they were in with a chance and filled out applications. I rented for 10 years from you and kept the premises immaculate and always paid my rent. Then I was pressured to hurrying up and get out with the continuous phone calls from Micheal on my last day. Calling me every hour saying how long will you be. I want even given till close of business. I stated if you want the house clean you need to let me do it. No that didnt matter Micheal wanted the house. After rushing to get things done and get out early for Micheal. Micheal then moved in a professional floor person and got the floors polished and thought I wouldnt know. Even though I cleaned them. I was then charged for the cost.. No other cleaning was done. The lady took over the house the same day. I returned to the property and spoke to her and my neighbors. First National kept $700 of my bond for what nothing. The reply was oh well at least we didnt black list you. threatening and manipulative behaviour. What first Nationsl did was manipulative and illegal. What I see here is the same pattern once a property manager gets a bad review they go out and ask tenants to give them 5 stars to cover thief mistakes. I have seen it all before.oh my name is Jenny hansen and I Iived in Byrom probably 7 years ago however I am still bitter at how you lied and manipulated my situation shame on you Micheal if you still work there he knows he lied and was truly wrong in what he did. and I will never forgive you. extremely unproffesionsl. and even it is 7 years thank God for google reviews. I can now have my say. Unproffesionsl manipulative and lied
Never have I had the pleasure of dealing with such a professional team. I have been in the industry a long time and its so rare to find agents that conduct themselves in a professional yet friendly manner. Jade and Sophie get my recommendation as the best Ive dealt with. You are both are assets for First National Byron Bay. Thank you.
Jade Thomas well and truly went the extra mile for us relocating back to the area. My experience with real estate agents is generally pretty poor to say the least, so working with him was a breath of fresh air and far away the best experience we had dealing with multiple RE agents in Byron. Can honestly say I would "recommend to a friend" if the need arose, which says a lot!
Jade Thomas was incredible to deal with. Moving from Sydney and experiencing the lack of customer service in the real estate sector had us really worried about finding a place to settle into before the work year started. Jade was professional, consistent with his communication and followed up on all occasions. He even went the extra mile to film a video of a house and privately upload it to YouTube for us to see it from Sydney. This guy is the good. I would highly recommend using Jade Thomas if you are looking to find the perfect rental.
Byron Bay First National Real Estate is an Australian Real Estate Agency based in Byron Bay, New South Wales. Byron Bay First National Real Estate is located at 35 Fletcher St, Byron Bay NSW 2481, Australia.
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