No stars for this company. Still got our bond 3 weeks after schoolies stating that the property hasn't been cleaned to the their standard, however managed to rent it out everyday after boys left the property. Very poor form
We rented a holiday apartment recently. The service was great - Fantastic communication, key pick up easy and bond returned promptly (1 week). They even posted back to me a clothing item i forgot. Spoke with Luana on the phone and via email and she was lovely to deal with. Booking via Stayz was quick and easy.
Be Aware of this Real Estate and holiday letting agent. Below is a complaint that I have sent to them with no response. Please also note that a complaint about the property was made upon arrival, in which we were told someone would come fix the problems. Only to receive a message on my mobile the next day stating that because it was such short notice, they couldn't get anyone to come fix anything. Another complaint was made upon check out only to be told that they would get someone to fix the property even though we had just checked out. Not much help really. We were then told to put our complaint in an email to be sorted. Again we were lied to as no response of any kind has been received.Hi Saskia,I would just like to address a few issues with the property that we were really not impressed with.First of all upon arrival at the property, we were unable to enter through the front door as the door lock does not work properly. So each and every time we went out, we had to lock up and go out the back door. That being said the back door locks were not much better to work with.The front door had a screen door which you were aware was so unbelievably broken, it was a pain to use day to day to allow air into the house. I understand that you were unable to have someone come and repair the door, however in my opinion it's not really good enough.There were large holes in the stain glass window in the sun room out the back in which were then sticky taped up to stop the plague of mosquito's getting in. Again, we shouldn't have had to call up for someone to come and make repairs, as the property should have been in full working order upon our arrival.There was not one single lock on any internal doors. You would think that with a house that has 4 bedrooms, there would be at least a lock on the bathroom door, toilet door and maybe one bedroom. Also there is no privacy in the front bedroom as you can clearly see through the stain glass panel. Hard to see how a group of people would ever stay in this property,There was also 1 ceiling fan in the house. Most people like to close their bedroom door at night so the air conditioning therefore is not sufficient.Also the house was very musty when we arrived as if it had been closed up for a very long time. I'm more than positive that if future potential families or groups knew all these things about the property, they would consider not booking it.In short, I don't feel as if the property was worth $830 per night. We have stayed in more holiday homes than I can count including in Byron Bay, and I have never been more disappointed. If I would have known all these things about the property, suffice to say that I would not have booked it. Therefore I am asking that you compensate us for our stay, as 4 Manfred street even at the busiest peak season, is not worth anywhere near $830 per night.I look forward to your response before close of business Thursday the 16/04/2015.Here's in anticipation that I get a response!!!!!
Byron Coastal Real Estate is an Australian Real Estate Agency based in Byron Bay, New South Wales. Byron Coastal Real Estate is located at 1/27 Fletcher St, Byron Bay NSW 2481, Australia.
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